Frequently Asked Questions

 

From what age can children attend Fun Fest clubs?

3-12 years of age

 

Does my child need to be toilet trained? 

Whilst we can handle occasional accidents, we require all children to be independently toilet trained before attending Fun Fest. Unfortunately we do not have any nappy changing facilities at any of our clubs. 

 

What does my child need to bring on the day?

 

  1. Packed lunch if your child stays until 13:00 or for the full day. Our club doesn’t have microwave facilities unfortunately.

 

  1. We operate a no nut policy and we require all grapes to be cut.

 

  1. Snacks and drinks. We take breaks halfway through both the morning and afternoon. We can refill drinks bottles but please do bring a bottle.

 

  1. Appropriate clothing. Coats if rain is threatening, trainers or practical shoes for sports/ running/ etc. Sun cream/hats if we are lucky enough to need it!

 

  1. For Fun Day Fridays we run optional fancy dress so please get involved if you fancy it! We also do water fights when the weather allows so please remember to pack a towel, change of clothes, including shoes and a water gun!

 

What should my child wear? 

Appropriate clothing. Coats if it’s wet, trainers or practical shoes for sports/ running/ etc, sun hats and sunscreen if we are lucky enough to need them! Nothing specialist is needed but please be aware that clothes may get messy! Please ensure all items brought to Fun Fest are clearly labelled as children often have the same clothing. 

 

How does drop off and collection work?

Our drop off period is 8:00-9:30 with pick up 16:00-18:00*. If booked in for the full day you can drop off/pick up your children at any time. 

The morning activity runs from 9.30-12.00 and the afternoon activity is from 13:30-15:30, outside of these times is free play.

 

*At Sutton Walmley pick up is 16:00-17:30
**At Harrow Stanmore pick up is 16:00-17:45

 

Do you charge for late collection? 

There is a late collection fee for collections after the pick up time to cover additional staffing costs. If you are going to be late please do let the club manager know ASAP so that we can arrange for a staff member to stay later and inform your child to avoid them becoming upset.

 

What happens if someone else needs to pick up my child?

Please let us know when dropping your child off and make sure the person collecting your child has the security word from your booking. If this is something that has been arranged during the day then please give us a call/email.

 

What if my child requires medication whilst at the club?

Please add any details of prescribed medications to ‘medical notes’ when making a booking and tick the permission box for medicines. When dropping your child off please ensure you fill out a medication form and give any medication required to the club manager. We are unable to give non-prescribed medication.

 

What activities are there over the school holidays?

We offer over 80 different activities throughout the year, Fun Fest offers children unbeatable choice so they can decide how to spend their holidays. Please refer to each club timetable for details of activities taking place. Children can choose one session from the morning activities and one session from the afternoon.

 

Do I have to book the whole week/month/term?

You can book for individual sessions or for the whole of the Holiday period (subject to availability).  Though it is worth noting that weekly block bookings do provide the best savings!

 

Do children have any breaks? 

There is an approximately 20 minute break halfway through each morning/afternoon session. Children are welcome to bring healthy snacks for break times. This is not school, it’s a play environment and children can take additional breaks if they need them.

 

My child has additional needs, can they attend Fun Fest? 

We are committed to working in partnership with parents in order to meet each child’s individual needs and develop to their full potential. We are committed to working with any child who has a special educational need and/or disability and making reasonable adjustments to enable every child to make full use of the club’s facilities.  The best way to do this is by including relevant information when booking your child onto Fun Fest and to also communicate with the club franchisee/manager directly using the club email address or phone number.

At Fun Fest we typically offer 1:8 staff to children ratios,  if your child requires 1:1 then please reach out to the club franchisee/manage to discuss the options for you arranging external additional support.

 

Are your staff DBS checked? 

We take our safeguarding responsibilities very seriously. All of our staff are DBS checked and safeguarding trained. We also recommend that all of our staff subscribe to the DBS update service. We employ a mixture of childcare qualified staff and enthusiastic students and typically operate a 1:8 staff to children ratio.  There is always a qualified paediatric first aider on site.

 

Are you Ofsted registered? 

All of our clubs are registered on the Early Years Ofsted register. This means we meet the highest possible standards for a holiday club.  

 

What if I need to cancel my booking?

You may cancel a Booking at any time by notifying us in writing immediately. We will confirm your cancellation in writing to you. 

 

More than 14 days before the booking

If you cancel a Booking more than 14 days in advance of the Commencement Date, We will provide you with a full refund of the Booking Fee.

 

Within 14 days before the booking (but more than 24 hours)

If you cancel a Booking within 14 days of the Commencement Date but more than 24 hours before the Commencement Date, we will not provide you with a refund of the Booking Fee due to the costs incurred by us in preparing to provide the services. We will credit the Booking Fee you have paid to another booking at a later date.

 

Within 24 hours of the booking

If you cancel a Booking within 24 hours of the Commencement Date, we will not provide you with a refund of the Booking Fee and we will not credit the Booking Fee to another booking at a later date.

 

Feel free to contact us if you have any other questions

We hope your children are excited to attend Fun Fest and we look forward to welcoming you at Fun Fest soon!